Shipping Information

What Payment Methods Are Available?

At the moment, we only accept Credit/Debit/Master cards and Airtel/ MTN Mobile payments.

Airtel and MTN for small payments upto K10,000.

How Safe Is My Money As a Customer?

To the third part sellers we use a system called ESCROW SYSTEM meaning we hold the money as a company and only release the Money to the third part seller after you receive the goods. Read buys protection 

How Do I Track My Order?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from

Do I Need A Account To Place Order?

Oh yes you need one feel free to sign up.But you can also place Orders without account, but you need to fill in your details at checkout.

FAQ

What Shipping Methods Are Available?

All your orders are sent via Local shipping companies.

How Long Will it Take To Get My Package?

All orders are shipped from our warehouse within 48 hours of the order being placed. Purchases shipped anywhere within Lusaka will arrive within 24 hours of the order date. Orders being shipped outside of Lusaka generally arrive within 6 working days of the order date.

How Do I Track My Order?

Click here

How Do I Place an Order?

How Should I to Contact if I Have Any Queries?

Our customer service center is there for you, just call us on this line +260 966 553 612 or Email us Sissotraders@gmail.com

Do I Need an Account to Place an Order?

Oh yes you need one feel free to sign up.

Is Ordering Online Secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Sissotraders, please feel free to e-mail us at Sissotraders@gmail.com.

How Do I View What's In My Shopping Cart?

. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

How Do I Change The Quantity Of a Particular Items In My Cart?

First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the “Qty” header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.

What Are Your Shipping And Handling Rate?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.